Friday, December 14, 2007


Don't you just love it when you argue with someone about something...and it turns out later.. you are right? You can answer the question or read on to find out the drama.

I just took over a branch in North Carolina for processing and closing mortgage loans. Their processor was let go and I took her place. My way of doing things is a bit different. I am very cautious and tend to look at a mortgage loan like an underwriter. The manager of the branch has been in a backward way, arguing with me about some things. Then she says "let me call so and so"... well 'so and so' was let go by the company and I have 'so and so's job now, so it doesn't really matter what 'so and so' says. So and so did things the wrong way. I do things the right way. When I get audited...I don'thave the FEDS crashing down my office door screaming at me. I am not a risk to the company. Your clients like me, your realtors appreciate my communication skills and loans are processed and closed with in a week of recieving the file. Not 30+ days like most mortgage companies. So this manager says to me today "we have never done things that way...I will give you so and so's number and you can call her to find out how to do it.' I replied I am sorry , I am not calling her. I realize that she was your processor, was being the operative word, she isn't anymore and this is how I do my loans. You have a responsibility to your clients to follow RESPA guidelines. I can't do it any other way.
Then she tells me I am requiring too much from her borrowers...she goes over my head to ask the underwriter what is required. Turns out what is required is exactly what I said would be.


Just Dave said...

Being right is always so sweet. Booya, indeed.

e.Craig said...

Good for you, Ellie. You can certainly cut the time it takes dealing with underwriter's requirements, when you already know them and submit everything correctly on the first pass.
I appraised residential real estate for over 20 years, so I'm somewhat familiar with the processing and underwriting operation. And underwriter guidelines for appraisals can sometimes be demanding. It's also important that an appraisal stand up to underwriting scrutiny on the first pass. Give 'em hell, girl!

RWA said...

Sounds to me like you need some new people in that North Carolina branch, too.